Privacy Policy

1. Who we are

Mumbai Air AC Services ("Mumbai Air", "we", "us") provides air-conditioner service, repair, installation and maintenance across Mumbai, Navi Mumbai and Thane. This policy explains how we handle your personal data in line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian law.

2. Data we collect

When you use our booking or contact form we collect: your name, mobile number, email address (optional), AC type, the service you need, any message you write, and the page you submitted from. If you call or WhatsApp us, we receive the details you share during that conversation. We do not collect account passwords, payment card details or government identifiers through this website.

3. Why we use it

We process this data with your consent, given when you submit the form, solely to: call you back, schedule and deliver the service you asked for, and maintain basic service records. We do not sell your personal data, and nothing you type into the booking form is passed to an advertising network. Separately, we measure which adverts bring visitors to this site — see section 5.

4. Who processes it

Form submissions are delivered to our inbox through EmailJS, a transactional email processor, and are visible to our scheduling team and the technician assigned to your job. These parties process the data only to provide the service.

5. Cookies and local storage

We use one essential local-storage entry, which remembers your response to our privacy notice.

We also run the Google Ads tag on this site. It tells us which of our adverts led someone to book a service, and it may set cookies in your browser for that purpose. It records your visit and page views — never the contents of the booking form.

You control it. Choosing "Decline advertising" on our privacy notice switches the tag's cookies off, and that choice is remembered on every later visit. Visitors in the EEA, the UK and Switzerland start with it off: nothing is set there unless you accept. You can also clear the choice at any time by deleting this site's data in your browser settings, which brings the notice back. Google's own handling of this data is described in its privacy policy.

6. How long we keep it

Booking details are kept for as long as needed to provide the service and meet legal or accounting requirements, after which they are deleted.

7. Your rights

Under the DPDP Act you may: request access to the personal data we hold about you, ask for correction or erasure, withdraw consent at any time, nominate another person to exercise your rights, and raise a grievance. To exercise any of these, contact us at moazzamm953@gmail.com or +91 73048 51269. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

8. Security

We limit access to your data to the people who need it to serve you, use reputable providers for transmission, and apply input validation and rate limiting on our forms to prevent abuse.

9. Children

Our services are booked by adults. We do not knowingly collect personal data from children.

10. Changes and contact

We will post any changes to this policy on this page. Questions? Reach us at 90 ft road, Kamaraj memorial School, Dharavi, Sion, Mumbai - 400017, Mumbai, Maharashtra 400053, email moazzamm953@gmail.com or see our Terms & Conditions.